cancellation, refund and missed session policy

Two hands reaching for a volleyball in mid-air during a game.

Indoor and Beach Training

CANCELLATIONS:

Athletes’ training time is reserved specifically for them and is incorporated into our coaching plans and court scheduling. As such, we require a minimum of 24 hours notice for any cancellation or schedule change. Late cancellations or missed sessions impact our ability to adjust programming and offer that time to another athlete.

REFUNDS:
Refund requests must be submitted at least 14 days prior to the start date of the program to be eligible for a refund. Cancellations received within this timeframe will be refunded, less an administrative fee.

After the 14-day cancellation deadline has passed, refunds will only be considered in extenuating circumstances, such as an injury, and may require supporting documentation (e.g., a doctor’s note). Approved refunds are subject to an administrative fee.

MISSED SESSIONS:

Unfortunately, make-up sessions cannot be provided for athletes who miss a camp or clinic day, regardless of the reason for absence. Each session is planned around athlete attendance, court availability, and coaching resources.